What you should know about the maintenance of Etecsa

This Friday, May 30, from midnight to 12 noon, Etecsa made a programmed maintenance on its mobile phone platforms.

This update aims to improve system efficiency, but during its execution some services were temporarily suspended.

? They conclude updates on the platforms and the new commercial measures are already implemented in the mobile phone service for natural persons.
? Details in ? https://t.co/dwou2wsqy5 pic.twitter.com/qm9uatlb68

– Etecsa (@etecsa_cuba) May 30, 2025

Content index

What services were inactive?

During the Etecsa maintenance window, the following operations could not be carried out:

• National and international recharges.
• Balance transfers (by USD and TransferMóvil).
• Purchase of data plans, voice, SMS and Todus.
• Balance consultations and other operations linked to the management of the line.

What services were active?

Etecsa ensures that basic services were not affected. Users may:

• Make phone calls.
• Send and receive text messages (SMS).
• Navigate online through mobile data (if they already have active balance or packages).

By the time maintenance is over, it is useful to remember the services offered by Etecsa:

• NATIONAL RECHARGES: Limit of up to 360 CUP every 30 days. Through TransferMóvil, online services, Mitransfer purse, commercial offices and authorized agents.
• Balance transfers: up to 3 per day, with a total maximum of 500,000 CUP. Each transfer has a cost of 5 CUP. It can be done via USSD (234) or transfer.
• Data plans: Acquisition via *133#, transfer or agents. Usable in 2g, 3g and 4g networks. Improved offers with more data for lower price.
• Bag SUTI and Mail Nauta: Affordable option for unlimited messaging. Available by *133# and other channels.
• Online services: consultations and efforts from the official portal, without affecting the main balance.

Conclusion

This maintenance of Etecsa is a necessary technical measure that, although it causes a pause in certain services, aims to strengthen the quality of mobile service in Cuba.