As of August 10, 2025, the procedure to request and legalize the criminal record in Cuba has been modified with the objective of expediting management and providing greater security to users.

Now, the payment is not made immediately during the online application. Instead, the system sends an email to the applicant with a valid payment link for 72 hours, which gives more flexibility and reduces frequent errors.

This adjustment seeks to improve the experience of those who require the document, especially Cubans abroad, which depend on this process for migratory, labor or academic processes.

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Benefits of the new payment system

The main advantage is that applicants are no longer obliged to complete the payment at the same time that they fill the form. Among the positive points stand out:

• More time to organize: users have three days to specify payment.
• Decreased technical failures: When decongesting the platform, system drops and errors are reduced when processing information.
• Previous review: Before paying, the applicant can ensure that the data is correct, avoiding unnecessary repetitions.

How the procedure is performed in 2025

The new criminal record procedure in Cuba consists of several stages:

1. Online application: the digital form is completed in the corresponding portal.
2. Receipt of the payment link: The applicant receives an email with the option to pay within a maximum period of 72 hours.
3. Online safe payment: It can be made through the electronic platforms available in the country.
4. Issuance and legalization of the document: After confirming the payment, the certificate is processed for subsequent delivery.
5. Office collection: The interested party must appear at the corresponding headquarters to withdraw the document.

Although this last step is still face -to -face, many users have requested that in the future be enabled sending options by messaging, which would do the process even more efficient.

Updated rates and costs

Prices vary depending on the place of residence of the applicant:

• Residents in Cuba: Around 1 650 CUP in total, adding the cost of the document and the required stamps.
• Cubans abroad: About 2,250 CUP, due to the increase in the value of consular stamps.

This rate difference has generated debate, but reflects the current policy for legal procedures in the country.

Importance of this change for Cubans

The modification in the payment system represents a step towards the Modernization of legal processes on the island. By offering more control over the process and less pressure when paying, the government seeks to give more confidence to users.

The criminal record certificate in Cuba is a key document for those who wish to emigrate, study or work abroad, so any advance in digital management means a direct benefit for thousands of people.